The Media Xchange Manager® Benefits

ACD Hunting Groups with Call Routing Rules

MXM supports grouping users into a logical hunting group. Call routing rules include linear, circular, least recently called and simultaneous.

Ad-hoc Conferencing

The ability to dynamically invite another participant or participants to an existing conference. It operates just like the "conference" button on the telephone.

Apply Group/Global Changes

Allows the administrator to apply a change to all users, or a group of users - all at once.

Bandwidth Management for user

The ability to set different bandwidths for each user on the network - when the user is online or offline

Bandwidth Management for zone

The ability to set the bandwidth for an entire zone.

Call Detail Records (CDRs)

Records that contain all information on each call placed within the zone managed by the MXM. Records can be imported into programs, such as Excel for easy billing and planning.

Call Forward

The ability to forward a video call to a specified user or hunting group within the MXM.

Call Forward to PSTN

Allows video calls to be forwarded to a regular phone - even a cell phone. This allows for basic convergence between audio and video communications.

Call Pickup and Pickup Permissions

Allows designated users to answer the video calls of another endpoint, so important calls aren't missed.

Call Transfer

The ability to transfer a video call to a specified user or hunting group within the MXM.

Configuration Templates

A template includes the characteristic properties for a type of node or service. Any newly created item in the system will initially have the default properties defined in the template.

Conversation Monitor

The ability to see all calls happening on the network, including the data rate of the call, the length of the call, and any problems occurring in call.

Dial Plans

The dial plan defines how the MXM assigns directory numbers to registered endpoints and other nodes. Entering directory numbers are a convenient way for registered users to dial other nodes. Dial plans include alias, E.164, email address, URL.

Directory Gatekeeper

The MXM can be used as a Directory gatekeeper

Directory Services

VCON users simply select the "online directory" from their user interface to be presented with the global video directory.

Event Log

The event log displays information about system events and operating conditions. You can refer to it for troubleshooting and isolating a problem.

Gateway Dialing Rules

Allows administrators to set rules for times when a specific gateway service is not available. Instead, the call can be up-speeded or down-speeded based on the administrator's rule - rather than be rejected.

Gateway Line Hunting

The ability to hunt, or search, for an available gateway within the MXM.

H.323 Gatekeeper

The MXM is an H.323 rev3 compliant gatekeeper including functions such as login and security functions.

Hardware/software identification

The ability for the administration to see what version of software each system is running and the ability to identify what type of system it is.

Interzone Bandwidth Limits

Allows Administrator to set bandwidth limits between zones to manage total bandwidth consumption between zones.

LDAP Support

Supports online directories, including support for H.350, making it easy for users to dial and be connected to other users.

Least Cost Gateway Routing

This feature allows networks that have gateways in different states or countries to be able to route calls in the most cost-effective way.

Mobility

The ability for VCON users to log in on any other VCON endpoint registered to the same MXM and retrieve their user profile (identity, capabilities, etc).

Multicast Bandwidth Registration and Limits

Many gatekeepers have difficulty in registering accurate bandwidth usage from VCON's Interactive Multicast application. The MXM not only accurately reflects the multicast bandwidth usage, but also gives the administrator a control to limit the bandwidth for such conferences (per user).

NAT/Firewall Traversal

Integration with VCON SecureConnect for NAT/Firewall traversal

Neighbor Gatekeeper

The ability to have inter-zone functions available between the MXM and other zone registered to other gatekeepers, like dialing between zones, setting zone bandwidth limits, etc.

Open and Closed Mode Registration

MXM supports open-mode registration to quickly build the video network profiles using templates, or closed-mode for increased security (administrator must configure each login request after the first attempt).

Remote Call Initiation and Termination

The ability for the Administrator to remotely initiate and terminate a video call.

Remote Endpoint Configuration

VCON Endpoints can be remotely administered for either remote configuration or troubleshooting requirements.

Remote Upgrade/Update

Falcon, ViGO and vPoint endpoints can be remotely upgraded by the MXM administrator.

Reporting and Billing Tool

Pre-formatted reports and a report-generating tool that gives administrators the ability to product network-specific reports for billing and planning purposes.

Scalable

From 10 to 750,000 users distributed across 150 networked zones.

Simplified Gateway Dialing

Takes the complicated steps out of dialing through a gateway. Users can simply dial 9 plus the ISDN number.

SIP support

The MXM can manage SIP clients or a mixture of SIP/H.323 clients on the same network, including gateway functionality

Supports calls to and from non-registered endpoints

This is a policy rule for the administrator to set. If allowed, users can place video calls to other users that are not registered to the same video network. The administrator also has a unique bandwidth limit that can be set for such calls.