VCON - Support Note

CSN Number: 02050605 Date: 05.06.2002
Submitted by: Laura Shay    
 
VoiceFinder is not working with MC9000
 
VCON Product: MC9000 ver:1.0
Non-VCON Product: NetMeeting ver:3.01
 
Problem Description:
On my MediaConnect 9000 system with Windows 2000, the VoiceFinder is not working or the mouse cursor is moving endlessly across the screen.
 
Resolution:
1. Go to MediaConnect 9000 Disc number 1 (MeetingPoint 4.6 CD) AddFiles\Target\VFA Patch folder.
2. Run SETUP.EXE file.
3. Accept installation.

This patch installs a Microsoft utility that solves a
Windows 2000 bug by disabling the serial ports PnP
functionality.

In order to remove this patch utility, go to Control Panel>
Add/Remove Program and select "Windows 2000 Hotfix (Pre-SP3)".
This will re-enable the serial ports PnP functionality.

Please note:
All new MediaConnect systems that are supplied with MediaConnect
9000 are already configured with this solution.
 
Related Notes or Documents:
none
 
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