HD5000 Camera Not Moving (PTZ Controls)

Resolution:
To fix this problem, check the following items:

1. Open the Settings>Hardware>Camera dialog box and make sure that the correct camera model and port are defined.
   
   
2. Make sure that you are directing the keyboard directly at the receiver unit with no obstructions between them.
   
   
3. Verify that the Camera unit is connected correctly to the video card.
   
   
4. Open the Settings>Hardware>Video dialog box and make sure that the correct video device and type are defined.
   
   
5. Verify that the camera control cable is connected between the VISCA IN connector on the camera and the COM1 serial port on the rear panel of the computer.
   
   
6. If your camera is Sony EVI-D100, check that the IR Select switch on the rear of the camera is set to:
   
   1. if you’re using an S-Video connection
      
   2. if you’re using a Composite Video connection.
      
      
7. If your camera is Sony EVI-D100, check the settings of the DIP switches on the bottom of the camera. IR OUT must be set to OFF and MODE must be set to ON.